Which Wetsuits Have the Best Warranties?

Which Wetsuits Have the Best Warranties?

Depending on where you live, it can be argued that your wetsuit is just important as your surfboard when it comes to catching a sustained amount of waves. While Surfcare doesn’t offer protection plans or insurance on wetsuits today, we wanted to cover the major manufacturers warranty policies to help you in making your next wetsuit purchase decision or figure what to do when you run into a defect with your existing wetsuit. While wetsuits encounter a lot less accidental damage outside of normal wear-and-tear as compared to surfboards, it still happens from time-to-time. With wetsuits becoming more tech and supplying a larger mix of back-zip, chest-zip and pull-over (zip-free) in addition to furnishing a plethora of zippers, drawstrings and clasps, there are bound to be some malfunctions. For the most part, wetsuit manufacturers are good about backing their product and getting them repaired quickly when and if you have a problem.

Common wetsuit malfunctions that deserve a warranty claim submission are:

1. Jammed or broken zippers
2. Broken or partially missing clasps
3. Separated glued or welded seams
4. Torn or unraveled stitching

To review the major manufacturers complete wetsuit warranties click on the brands below to skip to the desired terms.

1. Billabong Wetsuits
2. Body Glove
3. Buell
4. Fahrenheit Celsius
5. Hurley Wetsuits
6. Isurus Surfing Wetsuits
7. Matuse Wetsuits
8. Need Essentials
9. O’Neill Wetsuits
10. Patagonia Wetsuits
11. Peak Wetsuits
12. Quiksilver
13. Rip Curl Surf Wetsuits
14. Vissla
15. Volcom
16. Xcel Wetsuits

Billabong Wetsuit Warranty

• Duration on stitching warranty: 2 year
• Duration on materials, workmanship and liquid welded seams warranty: 1 Year

All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased.

If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please email Warranty.usa@boardriders.com

In your email, please include a description of the damage, a copy of your original proof of purchase (or a bank statement showing the purchase date), and photos of the damage so we can evaluate the claim.

Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday – Friday 6 am to 3 PM PST excluding Weekends/Holidays)

Once your claim is approved and you are sending in your suit for repair, please note that:

• All inbound shipping charges are the responsibility of the consumer. Boardriders handles all return shipping costs
• Boardriders is not responsible for any suits lost in transit by the carrier
• Please return your suit completely dry and free of sand. Any suits returned wet will be delayed in the repair process
• Please include a copy of the email you receive from one of our warranty coordinators so we can keep track of your suit in the repair process

Body Glove Wetsuit Warranty

• Duration: 1 Year
• Limited Warranty: on materials and workmanship

CARE AND MAINTENANCE

When cleaning a Body Glove wetsuit, hand wash it in cool, fresh water and hang to air dry, out of direct sunlight, after every use. NEVER put your suit in a washing machine or dryer (not even tumble dry). This will cause your suit to shrink and stiffen. Avoid exposure to harsh detergents of chemicals. Chlorine and sunlight will cause fading to fabric. Do not use excessive force when putting on or removing your wetsuit. Avoid contact with sharp objects and abrasive surfaces.

LIMITED 1-YEAR WARRANTY

We offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase from an authorized Body Glove dealer.

NOT COVERED UNDER WARRANTY

• Alterations
• Materials over 1-YEAR from date of original purchase or 90 days for accessories
• Repairs or alterations done by any party other than Body Glove Wetsuits representative or authorized repair facility
• Fading from sunlight
• Staining on objects, surface tops due to improper care/handling of the wetsuit after use (See CARE AND MAINTENANCE Clause)
• Products classified as seconds
• Damages due to misuse or abuse
• Damages from transportation, incidental, or consequential use
• Fabric delamination caused by improper care and maintenance
• Use of direct sunlight and/or clothes dryer for drying purposes
• Improper fit caused by incorrect wetsuit size
• Warranty request without ORIGINAL RECEIPT

REPAIR PROCEDURES

Wetsuits needing repair must be returned to place of purchase, or other authorized Body Glove dealer. Contact the place of purchase or authorized Body Glove dealer to make arrangements with the repair department. Send detailed information on areas of wetsuit needing repair. Repairs or replacements will be determined upon inspection by a Body Glove Wetsuits representative. NO WARRANTY REPAIR WILL BE ACCEPTED WITHOUT ORIGINAL RECEIPT. If returning for REPAIR, all neoprene products must be CLEAN and DRY. To recondition, use Body Glove wetsuit re-conditioner.

If wetsuit is within 1-YEAR LIMITED WARRANTY:
Party requiring repair must pay for shipping cost sending in the wetsuit. Pick up at Body Glove Wetsuits office can be arranged if repair is done at same facility.

If wetsuit warranty has expired:
All repairs must be at cost to be determined by a Body Glove Wetsuits representative. Party requiring repair must pay for shipping cost for both sending in and returning of the wetsuit. Pick up at Body Glove Wetsuits office can be arranged if repair is done at same facility.

Contact Info@BodyGlove.

Buell Wetsuit Warranty

• Duration: 1 Year
• Limited Warranty: on all workmanship and materials

REPAIR INFO AND COSTS

If a Buell wetsuit is found to be defective under normal use and proper care, Buell Surf will repair or replace the product at our sole discretion. The decision to replace or repair a wetsuit is made by the Buell Surf warranty department after receipt of the defective product.

Defective product should be returned clean and dry, postage prepaid, with a completed Warranty Repair form. The repair form should include product description, description of defects, requested action, return address, cell phone number with area code, customer’s name and a copy of the purchase receipt sent to the address above.

Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

WETSUIT WARRANTY POLICY*

• 1-year warranty on all workmanship and materials

*Valid from date of purchase with proof of purchase

THIS WARRANTY DOES NOT COVER THE FOLLOWING:

• Materials over 1 year from date of original purchase or 90 days for accessories
• Normal wear and tear
• Repairs or alterations to the wetsuit done or attempted by anyone other than Buell surf authorized repair facility
• Use in commercial, rental, teaching or instructional programs or activities
• Products classified as seconds, samples, or used
• Damage from sunlight, chlorine, improper recreational use or care or any damage beyond the product’s life expectancy
• Sale item: wetsuits, UV, accessories, and promotional discounted products purchased on buellsurf.com or from an authorized Buell Dealer.
• Warranty request without original proof of purchase

Fahrenheit Celsius Wetsuit Warranty

• Duration: 1 Year
• Limited Warranty: on all stitching, materials and construction

WETSUIT WARRANTY POLICY

*All terms are valid from date of purchase, with proof of purchase

One-year warranty on all stitching, materials and construction

THIS WARRANTY DOES NOT COVER THE FOLLOWING:

Hurley Wetsuit Warranty

• Duration:
• 1 Year on any any workmanship defects
• Six (6) month warranty on all material defects
• 90 Days on any accessory defect in both materials and workmanship.
• *As ownership changed out of Nike’s hands in 2020 it would be good to check for updated warranty information

At Hurley, we stand behind the quality of our products and are more than willing to refund or replace your suit if it meets our criteria. Any wetsuit purchased after April 1, 2020 from Hurley.com that meets the criteria below will be eligible for the warranty policy below. If purchased on Hurley.com prior to April 1, 2020, please reach out to Nike.com for service. Hurley and/or its licensed third-party wholesalers are the only parties authorized to determine warranty eligibility. Products under warranty will be evaluated for a refund or a replacement at the third-party wholesaler’s discretion. We offer a 1-year wetsuit warranty on any any workmanship defects and a six (6) month warranty on all material defects. All Hurley wetsuit accessories have a 90-day warranty against any defect in both materials and workmanship.

Not covered under warranty:

• Alterations
• Materials over 6 months from date of original purchase, or 90 days for accessories
• Products classified as seconds, samples, promotional, or used.
• Damage caused by sunlight, chlorine, mistreatment or consequential use.
• Requests without valid proof of purchase
• Improper fit caused by incorrect size purchased.
• Tears caused by force or finger gouges during entry or exit of wetsuit.

Isurus Wetsuit Warranty

• Duration: 1 Year
• Limited Warranty: manufacturing defects on all seams and neoprene.

WETSUITS:

We warranty our wetsuits for manufacturing defects for 1 year from the original purchase date on all seams and neoprene.

We stand behind our wetsuits. But wetsuits require care if they are to perform and wear the way they were intended. Isurus is not responsible for wetsuits that are abused or show normal wear and tear over time. Scratches, fading are inevitable as are tears from fins, reefs, etc.

CONDITIONS THAT VOID THE WARRANTY:

Normal wear and tear.

Alterations done by anyone other than authorized repair facility. Negligence or commercial use of the product (wetsuit rentals, teaching, or instructional activities) are not covered under the warranty.

Products classified as seconds, samples, or used.

Damage from sunlight, cholorine, improper recreatioal use or care or any damage beyond the product’s natural life expectancy

Fit Issues that arise after the wetsuit has been used. Fit issues should be resolved before the wetsuit hits the water.

Warranty claim requests without a valid proof of purchase (sales receipt). We will quote you a repair cost for any repairs that are not covered under warranty.

Isurus is the only party authorized to determine warranty eligibility. Submitting warranty claim does not guarantee repair or replacement. Products sent to us for warranty will be evaluated for repair or replacement at Isurus’ sole discretion.

We recommend shipping your wetsuit for repair using FedEx or UPS so that the shipment can be tracked. Isurus is not responsible for wetsuits that are lost in transit.

WARRANTY DISCLAIMER:

We do not warrant that the product you purchase will meet your requirements or personal expectations. We exclude and expressly disclaim all express and implied warranties of merchantability and fitness for a particular purpose. Our liability to you for any damage shall be limited to direct damages and shall not exceed the amount you originally paid for the product.

Matuse Wetsuit Warranty

• Duration: 1 Year
• Limited Warranty: on manufacturing defects.

WARRANTY INSTRUCTIONS

We offer a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Wetsuits with proof of purchase.

As individual consumers, the single best thing we can do for the planet is to keep our stuff in use longer. Repairing your Matuse suit is highly encouraged and will not void our 1yr warranty if qualified. Warranty Forms 

Need Essential Wetsuit Warranty

• Duration: Unknown
• Limited Warranty: See “Returns and Exchanges” below.

RETURNS AND EXCHANGES

We want you to love our products. On this page you will find details about how to return or exchange your purchases made online.

RETURN AND EXCHANGE POLICY

If you wish to return or exchange a product you've purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions:

1] Items must be returned within 30 days of purchase with the original receipt or other proof of purchase
2] The returned items must not be used [Not surfed in] or damaged in any way.
3] If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1 and 2 above.  If a product is returned used or damaged, the refund or exchange will either be refused or subject to a restocking fee at Need Essentials USA's sole discretion.

We do not pay for return shipping (to us), but will ship all exchanges back to you for free.  

If you wish to return or exchange an item purchased online due to fit or any other reason, please contact customer care via email:

USA e-mail: info@needessentialsusa.com

O’Neill Wetsuits

• Duration: 1 Year
• Limited Warranty: Warranty on workmanship and materials.

Q. What is the Warranty and Repair information for my wetsuit, boot, hood, gloves, rashguard -UV protection, or wake-waterSki vest?
A. Wetsuits General Warranty Information and Policy
If the product is found to be defective under normal use and proper care, O’Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O’Neill Warranty Department after receipt of the defective product. At no time does O’Neill offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY. Effective Oct 15, 2020, due to the disruption caused by COVID-19 O'Neill will no longer be accepting non-warranty repairs.

The following will not be Covered Under Warranty

• Products classified as seconds
• Fading from sunlight
• Alterations
• Materials over 1 year (from date of original purchase), or 90 days for accessories
• Repairs or alterations done by anyone other than O’Neill or an O’Neill authorized repair facility
• Warranty request without original receipt

For U.S. warranty return information: 1-800-331-1637 or info@oneillwetsuits.com

Product Warranty and Repairs
All flat-stitched products, glued and blind-stitched products and fluid seam weld products:

• Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Neoprene Dry Suits, Waterproof Zipper Excluded:

• Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded:

• Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Accessories:

• Limited 90-day (from date of original purchase) warranty on workmanship and materials.

Patagonia Wetsuits Warranty

Duration: Lifetime

Limited Warranty: Damage done related to materials and workmanship not related to wear and tear.

ABOUT OUR WARRANTY

We stand behind everything we make, including our wetsuits. But wetsuits require care if they are going to perform and wear the way they were intended. Patagonia is not responsible for wetsuits that are abused or show normal wear and tear over time. Scratches and fading are inevitable, as are tears from the occasional close call with a fin.

Wetsuit Care Guidelines

• Rinse your wetsuit with fresh water after every use.

• After rinsing, fold in half at waist and hang dry.

• Do not store it wet, or in direct sunlight.

• Suit up carefully. We’ve selected high-stretch materials for their comfort and function. Avoid overstretching fabric and seams. Do not step on one leg to pull the other leg out.

• If possible, change in a plastic tub or on a mat.

THINGS THAT VOID OUR WARRANTY

• Repairs made by an unauthorized repair shop if they damage the suit.

• Wetsuit classified as “used” or “second” (sold with defects).

• Wetsuits used in commercial operations, wetsuit rental, teaching or instructional programs or activities.

• Fit issues that arise after the wetsuit has been used. Fit issues should be resolved before the wetsuit hits the water.

Our wetsuit warranty does not cover upgrading your older Patagonia wetsuit to a current model. We are continuously improving our designs and materials, but that doesn’t make your existing wetsuit unsatisfactory. It just means that the next one you buy will be even better than the last.

Peak Wetsuit Warranty

• Duration:
• 3 year warranty on all stitching.
• 12 month warranty on materials.
• Limited Warranty: Damage caused by defects in materials or workmanship.

The Warranty

Our warranties only apply to Wetsuits purchased from authorised Peak Wetsuit retailers (with purchase receipt from an authorised retailer). Without limitation to this, our warranties do not apply to products purchased from non-authorised online retailers, on Ebay or similar auction sites as we have no certainty as to where such products are sourced and how they have been treated.

• 3 year warranty on all stitching – In the case of the stitching breaking, Peak will repair the suit.
• 12 month warranty on materials – this included neoprene, knee-pads, liquid tape and zips

Not covered by warranty:

• Damage caused by anything other than defects in materials or workmanship.
• Use in commercial, rental, teaching or instructional programs or activities.
• Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product.
• This product when classified as being second-hand or it is being sold as a product with existing defects.
• Normal wear and tear, including scratches and fading.
• Wetsuits repaired by other repair service.
• Surf Factory School or commercially used wetsuits.
• Sample or second-hand wetsuits.

Wetsuits purchased at outlet stores come with a 6 month warranty on materials and 1 year on stitching.

To ensure you’re covered by the best guarantee in the business, please make sure you keep your proof of purchase in a safe place.

Wetsuit Care

• Sun and UV rays damage neoprene. Ensure you hang your wetsuit in the shade to dry.
• After every surf, rinse your wetsuit in fresh water.
• Hang your wetsuit on the provided wide hanger to maintain shape. Do not hang on wire hanger.